Refund Policy for Scriptspot Limited

At Scriptspot Limited, we strive to ensure that our customers are completely satisfied with our digital products and telemarketing services. This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and exchanges for purchases made through our website and related services. By purchasing our products or services, you agree to abide by this policy.

1. Digital Products (PHP Scripts, Plugins, Software)

1.1 Eligibility for Refunds
Due to the nature of digital products, Scriptspot Limited maintains a strict no-refund policy once the product has been downloaded, except in the following circumstances:

• Non-Delivery of Product: If the product fails to download or access is not granted, we will investigate and issue a refund if the issue is verified on our end.
• Defective or Non-Functioning Product: If the product does not function as described and our support team is unable to resolve the issue, a refund may be granted. The issue must be reported within 7 days of purchase, with sufficient documentation to demonstrate the defect.

1.2 Ineligible for Refunds
Refunds are not provided for:

• Customer Error: Accidental purchases or purchases made without understanding the product.
• Change of Mind: Once a product is downloaded, refunds are not issued due to a change of mind.
• Modification or Customization: If the product has been modified, customized, or altered in any way after download, it is not eligible for a refund.

1.3 Exchange Policy
In certain cases, we may allow exchanges for digital products. Requests for exchanges must be submitted within 7 days of purchase. Exchanges will only be considered if:

• The product has not been modified or altered.
• The issue or defect cannot be resolved through support.

2. Telemarketing Services

2.1 Service Cancellation and Refund Eligibility
Due to the resources and labor required for our telemarketing services, refunds for these campaigns are subject to the following conditions:

• Cancellation Before Campaign Launch: If you cancel a telemarketing campaign prior to its start, we will provide a full refund minus any setup fees incurred.
• Cancellation After Campaign Start: Once a campaign has begun, refunds are not available. However, should there be an unforeseen issue on our end that significantly disrupts the campaign, Scriptspot Limited may offer partial refunds or service credits based on the specific circumstances.

2.2 Refunds for Performance Concerns
We are committed to generating high-quality leads and do not guarantee sales conversions. Refunds are not issued based on the outcome of lead conversions, as our responsibility is limited to reaching potential customers and transferring them to the client. If there are significant issues with lead quality that can be substantiated, please contact our support team to discuss potential solutions.

2.3 Ineligible for Refunds
Refunds are not provided for:

• Poor Lead Conversion: As we cannot guarantee that leads will convert into sales, refunds are not issued based on lead conversion rates.
• Client-Specific Requirements: Any client-provided lead lists or client-specified requirements that may impact campaign performance do not qualify for refunds.
• Toll-Free Numbers or Additional Costs: Costs associated with setting up toll-free or dedicated hotline numbers are non-refundable.

3. Payment Disputes and Chargebacks

3.1 Resolution Process
Before initiating any chargeback or dispute with your payment provider, please contact our support team at support@scriptspot.us to resolve the issue directly. We are committed to providing a fair resolution in line with this policy.

3.2 Unauthorized Payments
If you suspect an unauthorized payment, contact us immediately to investigate the matter. If the unauthorized charge is verified, we will issue a refund.

3.3 Chargebacks
Initiating a chargeback without contacting us first to resolve the issue may result in the suspension of your Scriptspot Limited account and termination of any ongoing services.

4. Refund Process

4.1 Request Submission
To request a refund, please contact our support team at support@scriptspot.us with your order details and a detailed description of the reason for the request.

4.2 Review and Approval
Refund requests will be reviewed within 5–7 business days. If your request is approved, the refund will be processed within an additional 3–10 business days, depending on your payment method.

4.3 Refund Method
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon.

5. Changes to this Refund Policy

Scriptspot Limited reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly. Continued use of our services following any policy updates constitutes acceptance of the revised terms.

6. Contact Us

For any questions, concerns, or assistance regarding this Refund Policy, please contact us at:

Scriptspot Limited
Email: support@scriptspot.us

We value your trust in Scriptspot Limited and are committed to delivering quality products and services. We appreciate your understanding of our refund policies and look forward to serving your business needs.